RECEIVING YOUR REFUND
After we have received your return and verified that all of the conditions have been met, we will issue the refund and send you a confirmation email.
The timing for your refund to show in your account will depend on the payment method used when purchasing and on local banking procedures:
- Credit Card refund time will depend on your card company’s policies.
- PayPal credit will be visible within 24 hours from when you receive our refund confirmation email.
If you have any question or need help with your account, you
may contact us to assist you.
We will respond to every message within 1 working day,
Monday to Saturday, excluding holidays.
Phone: +39 02 3211 6928
From 7am to 7pm GMT, from Monday
to Saturday, excluding holidays